Most operational drag is not one big broken process. It is twenty small handoffs — a status pasted into a chat, an approval chased by phone, a number re-typed from one system into another.
Internal tools remove those handoffs. Approval queues with routing rules, admin panels that make a one-off data fix safe, scheduled jobs that move information between systems without anyone copying it.
Each tool is small enough to ship in a couple of weeks, which means you feel the benefit while the rest is still being built.
